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Andre Marine Pty Ltd – Privacy Statement

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ANDRE Marine Electrical and Electronic Repairs & Maintenance

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At ANDRE Marine we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Statement explains how we collect, use, store and protect your information when you contact us, enquire about our marine electrical and electronic repair services, express interest in our Planned Preventative Maintenance Plans, or interact with our social media advertising.

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1. What Information We Collect

We may collect personal information such as:

  • Your name and contact details, including phone number and email address.

  • Your vessel details and relevant information about its electrical and electronic systems.

  • Information you provide when requesting a quote, booking a service or enquiring about MarineCare.

  • Details about your service requirements, communications and customer feedback.

  • Information you voluntarily provide through our website, Facebook, Instagram, advertising forms or other communication channels.

We only seek information that is reasonably necessary for our business activities and to assist you with your enquiry or service requirements.

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2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes for our services.

  • Contact you regarding marine electrical and electronic repairs, maintenance and servicing.

  • Assess your vessel's requirements and recommend suitable MarineCare maintenance options.

  • Manage bookings, customer relationships and ongoing maintenance arrangements.

  • Provide service updates, reports and relevant information about our services.

  • Improve our services and customer experience.

  • Send you relevant marketing communications where permitted by law.

We do not sell your personal information to third parties.

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3. Social Media Advertising

If you submit your details through one of our Facebook or Instagram advertisements, we may use the information you provide to contact you about your enquiry, discuss your vessel's requirements and provide information about our services or MarineCare maintenance plans.

We may also use social media advertising tools, including Meta's advertising services, to promote our services to relevant audiences.

Where applicable, we may use advertising measurement and audience tools to understand how our advertisements perform and to reach people who may be interested in our services. These tools may involve the use of cookies, tracking technologies or other advertising data, depending on the platforms and tools used.

Meta and other third-party platforms may collect and process information in accordance with their own privacy policies and settings.

You can manage your advertising preferences through the relevant social media platform.

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4. Sharing Your Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted service providers who assist us in operating our business, such as booking, communication, customer management or information technology providers.

We may also disclose information where required or authorised by law, or where necessary to provide a service you have requested.

Where third-party providers process information on our behalf, we take reasonable steps to ensure that information is handled appropriately.

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5. How We Protect Your Information

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, modification or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal obligations.

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6. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete.

We will respond to your request in accordance with applicable privacy requirements.

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7. Marketing Communications

If we send you marketing communications, you can ask us to stop at any time by contacting us or using the unsubscribe option provided where applicable.

We will continue to communicate with you where necessary to fulfil an existing service, booking or contractual obligation.

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8. Contact Us

If you have any questions about this Privacy Statement, how we handle your information, or wish to access or correct your personal information, please contact us:


 

Business name:  ANDRE Marine Pty Ltd

Email:                   support@andremarine.com.au
Phone:                 1300 267 867
Website:              www.andremarine.com.au


 

We take your privacy seriously and are committed to handling your information responsibly.

 

By providing your information to us, you acknowledge that you have had the opportunity to read this Privacy Statement. Where consent is required for a particular use of your information, we will seek that consent separately.

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